Privacy Policy
Last updated: May 2026
Introduction
Performotion IT Solutions (Pty) Ltd ("Performotion", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information you provide when using our website or engaging our services.
This policy is prepared in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa. By using our website or submitting your information to us, you consent to the practices described in this policy.
Information We Collect
Information You Provide Directly
When you submit the contact form on our website, we collect:
- Your name
- Your email address
- Your company name (optional)
- Your service interest
- The message you submit
We only collect information that is necessary to respond to your enquiry and provide our services.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
- Your IP address and general geographic location
- Browser type and version
- Pages visited and time spent on each page
- Referring website or source
- Device type (desktop, mobile, tablet)
This information is collected via Google Analytics and is used in aggregate form to improve our website.
How We Use Your Information
We use the information we collect for the following purposes:
Responding to Enquiries
To reply to messages submitted via our contact form and to discuss your project requirements with you.
Service Delivery
To provide, manage, and improve the services you have engaged us to deliver.
Website Improvement
To analyse how visitors use our website so we can improve its content and usability.
Legal Compliance
To comply with any applicable legal obligations, including tax, accounting, and regulatory requirements.
We will not sell, rent, or trade your personal information to third parties for marketing purposes.
Third-Party Services
Our website makes use of the following third-party services, each with their own privacy practices:
Google Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymised usage data via cookies. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. Google's privacy policy is available at policies.google.com/privacy.
FormSubmit.co
Contact form submissions are processed and forwarded to us via FormSubmit.co, a third-party form handling service. FormSubmit receives your submitted data in order to deliver it to us by email. Please review FormSubmit's privacy policy at their website for details on their data handling practices.
Google Maps
We embed a Google Maps widget on our location page. Google may collect data about your visit as part of loading this map. Google's privacy policy applies to any data collected through this service.
Google Fonts
Our website loads fonts from Google Fonts. When your browser requests a font, Google's servers log the request, which may include your IP address.
Data Retention
We retain personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law:
- Contact form submissions are retained for a period of up to 3 years to manage client relationships and potential engagements.
- Project-related data is retained for the duration of the engagement and for 5 years thereafter in accordance with standard accounting and legal requirements.
- Analytics data is retained as per Google Analytics' default retention settings (26 months).
When personal information is no longer required, it is securely deleted or anonymised.
Your Rights Under POPIA
As a data subject under the Protection of Personal Information Act (POPIA), you have the following rights:
Right of Access
You have the right to request a copy of the personal information we hold about you.
Right to Correction
You have the right to request that we correct any inaccurate or incomplete personal information.
Right to Deletion
You have the right to request the deletion of your personal information, subject to any legal obligations we may have to retain it.
Right to Object
You have the right to object to the processing of your personal information in certain circumstances.
Right to Lodge a Complaint
If you believe we have not handled your personal information lawfully, you have the right to lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.
To exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or have a complaint about how we have handled your personal information, please contact our Information Officer:
Performotion IT Solutions (Pty) Ltd
Durbanville, Cape Town, Western Cape, South Africa
Email: info@performotion.co.za
We will respond to all requests within a reasonable time and no later than 30 days of receipt.